Customer Testimonials

The whole experience was great, the sales rep was very knowledgeable and Joel was very informative and helpful, the meeting to finalize the paperwork was too long as there was only one person to do it. Also very pushy to sell unnecessary services and warranties . Overall we love our new car and the whole experience!

Everyone involved in the buying process of our Ioniq 5 were incredible, Hamid who walked us seamlessly through every step and Joel, the IT was super helpful getting the technical side up and running.

This was such a great experience. It was very fast and effective. I think whatever changes Beaverton Hyundai has made since my service last year really improved the quality of their customer service.

On time and timely.

Perfect service experience. Very professional staff, pleasant waiting area.

My car needed a new part, they were able to expedite this and give me a loaner vehicle !! Thank you

Able to make an appointment around my schedule. The tech staff was efficient, thorough, and clear. Service was excellent!

Excellent experience purchasing a new vehicle from Beaverton Hyundai. I was coming from out of town, and Waleed did an excellent job communicating throughout the entire process. When I arrived, everything was as discussed and the team got me in and out quickly. Geoffrey in finance was great as well. Thank you to the entire team! UPDATE: Had an unusual circumstance post purchase that Artem did a great job in helping resolve to my satisfaction. I would definitely come back to the dealer in the future.

Think I'm done with this dealership. I've always brought my cars here for service and it sure seems the service has progressively gone down. I was treated a bit rude. I get the guy is stressed, not MY problem. Understanding the expense of products needed, I believe in 6 mos the cost is reaching gouging status. I was shocked at the amount it cost for a simple oil change, only. My cost at another business on another vehicle was 82 bucks, last week! Again, I'm done with Hyundai service.

Hamid and Eric were great!

Bought a brand-new vehicle with Sung. He was patient, efficient, friendly and knowledgeable. They gave me a fair trade in price for my old car and made arrangements to pick up the specific car that I wanted to buy in Kirkland, WA. Easy process, no haggling. Thanks everyone.

The staff was friendly and honest. I appreciated the ride to and from my work.

Helpful, friendly, knowledgeable, and responsive. Sarek did a great job.

My service advisor, Hannah, greeted me warmly immediately on my arrival and was very friendly and efficient. She gave me an overview of exactly what my service would entail and directed me to their very comfortable customer lounge. 30 minutes later I was back on the road.

Great Service and nice people!!!

Had a great experience taking my Kona electric in for service here recently. Staff was friendly, efficient, and repaired my vehicle quickly.

Johnny took care of my routine service appointment today. I know that no one enjoys going to get their csr serviced or hanging out at the dealership. Yet, everyone I've dealt with and seen makes it the most comfortable and efficient experience as possible! I won't go to any other place to get my car taken care of! Thank you all for being awesome!

Great honest dealer who has more stock of ioniq than anyone in oregon oct 2026

Andrew Harrison, was the young man who helped me. I got some much needed maintenance on my 2020 elantra. He told me what was needed and let me choose what I wanted. He was very kind and considerate. Im every happy and feel confident about my car

Probably one of the worst experiences I have ever encountered. They play games do running around from service. They legit find anyway to charge you up the butt for something and then hand you the car and you pick it up and the motor knocking the day I picked up. Then you find out it is still under warranty. I highly advise anyone that is seeking service for their Hyundai to pay for the extra miles or the time that you’ll be spending to take it to another dealership and have them look at it rather than this location. ... Read More

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Google - Oct 28, 2026

Probably one of the worst experiences I have ever encountered. They play games do running around from service. They legit find anyway to charge you up the butt for something and then hand you the car and you pick it up and the motor knocking the day I picked up. Then you find out it is still under warranty. I highly advise anyone that is seeking service for their Hyundai to pay for the extra miles or the time that you’ll be spending to take it to another dealership and have them look at it rather than this location. Vehicle was in their possession for close to three months, I didn’t have a loaner from them even though they offered it and I couldn’t even pick it up because somebody was using it. Had to pay almost $1000 out-of-pocket for something that could’ve been covered under the warranty. Trust me when I say that this was the worst experience by far if I could give him a zero star instead of a one star that would be more of an honest rating

Excellent service from the minute I walked in the door. Professional and knowledgeable- I never felt rushed or pressured- I highly recommend!!!

Excellent service. Professional and friendly. Solved the problem in a very short time much appreciated

Always love the team at Hyundai! They’ve been great to work with when buying and maintaining my car.

All staff very competent and congenial.

Kay (receptionist) brought me in (love her) Manny handled getting me into the car I wanted Julius made the paperwork so easy and Joel ended the deal with showing me around my car with his bubbly personality all amazing people and such a great experience working with them all made everything go so smoothly! Can’t forget to mention I absolutely love my new car so much !!! Obsessed with it ! 10/10 will recommend!! 🩵

Nobody greeted me when I walked in. All ignored me until I asked if I was in the service department. Told it was gonna take 3 hours so I called for a ride and it actually took 45 minutes.

Everyone was nice and got me in and out very quickly

Too much waiting! When I scheduled the appointment to do the recall software update, I had no idea it would take 4 hours. I had to have husband come and pick me up and then bring me back. Also I need the infotainment update but you refuse to do it.

Pleasant staff in your service&parts department. The service was provided quickly and the service writers went out of their way to answer a few questions regarding an issue I had with the drivers lock handle. Will make your dealership my shop of choice for service instead of the dealership where I purchased my Tucson.

Dayton Wong, your service rep was excellent! Personable, professional and competent.

Very welcoming. Service completed promptly. The waiting area for service was more than comfortable and clean. Thank you to everyone who served me

The Beaverton Hyundai Service Department did a superb job in diagnosing the radio failure in my 2021 Sonata Hybrid. They tracked it down to a missing software update. Once they determined the cause they went amount downloading a massive update and installed it into my Sonata. Upon completing that they reinstalled the software and got all systems up and running again in perfect order.

Very professional, prompt and informative staff. Dayton was very helpful and answered all my questions in a clear, concise manner. Waiting area was clean, comfortable and well stocked with coffee, snacks and water. Overall great service experience.

Artem, the GM, and sales and financial team Robert, Manuel, Sung and Julius are all characters in their own right who I genuinely enjoyed getting to know, joke with, and see each day over the few visits it took to come to a sales agreement. They have sort of a “robin hood and his merry men” feel going on that’s really working for them. The climate that everyone was willing to jump in and help whenever needed (from helping with the coffee machine, (sung is now my hero,) to chatting about personal experiences, to collaborating together to come up ... Read More

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Google - Oct 9, 2026

Artem, the GM, and sales and financial team Robert, Manuel, Sung and Julius are all characters in their own right who I genuinely enjoyed getting to know, joke with, and see each day over the few visits it took to come to a sales agreement. They have sort of a “robin hood and his merry men” feel going on that’s really working for them. The climate that everyone was willing to jump in and help whenever needed (from helping with the coffee machine, (sung is now my hero,) to chatting about personal experiences, to collaborating together to come up with a sales offer that was acceptable to me, was unique and reassuring. Just keep your wits about you if you plan on going in to buy - don’t get charmed into forgetting they are sales people after all! Enjoy the good company and keep em’ under your thumb.

Very friendly, professional and great waiting room! Love my Kona EV!

Technicians are easy and friendly. They have a fancy coffee maker. But the real magic is Kelayah. She is one of the service coordinators (no idea what her title is). But I have to say: sorry if I sound old-timey but good customer service is more rare these days. She’s not just friendly, she is exceptionally professional and efficient. I don’t do Google reviews often, but this one is absolutely worth it. The lady is simply on it, all the time. The rest of the facility is great. It’s a car dealership so of course you’ll ... Read More

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Google - Oct 8, 2026

Technicians are easy and friendly. They have a fancy coffee maker. But the real magic is Kelayah. She is one of the service coordinators (no idea what her title is). But I have to say: sorry if I sound old-timey but good customer service is more rare these days. She’s not just friendly, she is exceptionally professional and efficient. I don’t do Google reviews often, but this one is absolutely worth it. The lady is simply on it, all the time. The rest of the facility is great. It’s a car dealership so of course you’ll see negative reviews on here, people unhappy with their trade-in value etc. but the people are good at their jobs and the place is well-run.

Smooth buying experience. No nonsense. Was presented the information I needed. Got a fantastic car and got out!

Sung was excellent!

The service center folks are top notch! KeLayah was kind, communicative and incredibly helpful. They took the time to listen to my issues, run multiple tests and provide options on what I could do to address my issue. No pressure, just guidance. Highly recommend!

Great customer service by Johnny. He gave us a printout of items that needed work. The service team took care of the required maintenance in a timely manner. Overall experience was excellent. Thank you!

I live in Arizona and traveling. My left rear tire lost a chunk of tire and needed to get it fixed right away before traveling. John did a good job fixing it quickly. Much appreciated. Charles Allen

Customer service was primo! Thank you for squeezing in that oil change even though it was near quitting time.

I am extremely disappointed with my experience purchasing my new 2026 Hyundai Santa Fe XRT from Beaverton Hyundai. I want to be clear: my issue is not that I knowingly purchased optional products and simply changed my mind afterward. During the financing process, I sat with Jorge in the finance department to sign my documents. It was during this portion of the transaction that GAP coverage and Zurich Shield, totaling $2,490, were presented to me. Based on how Jorge presented and explained these products to me, I was led to believe they were already tied to my loan rather than optional products ... Read More

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Google - Oct 1, 2026

I am extremely disappointed with my experience purchasing my new 2026 Hyundai Santa Fe XRT from Beaverton Hyundai. I want to be clear: my issue is not that I knowingly purchased optional products and simply changed my mind afterward. During the financing process, I sat with Jorge in the finance department to sign my documents. It was during this portion of the transaction that GAP coverage and Zurich Shield, totaling $2,490, were presented to me. Based on how Jorge presented and explained these products to me, I was led to believe they were already tied to my loan rather than optional products that I could freely decline. I relied on that understanding when I signed my financing documents. Had I understood that I could simply decline these products without affecting my financing, I would not have purchased them. After I raised my concerns, the dealership canceled both products and expedited the $2,490 refund to my Capital One loan, which I appreciate. However, refunding the products afterward does not address my concern about how I came to agree to them in the first place. Capital One has since confirmed that while the $2,490 refund reduced my principal balance, my contractual monthly payment cannot be re-amortized or reduced. Canceling the products afterward therefore cannot simply put me back in the position I would have been in had I declined them at the time of purchase. What has bothered me just as much is how my concern has subsequently been characterized as simply involving products I “wished to cancel.” That is not an accurate description of my complaint. I challenged these products because I later learned that my understanding during the financing process did not match what I discovered about their optional nature. As a woman and single mother making a major financial purchase, I trusted the professionals handling my financing to clearly explain what I was agreeing to, particularly when thousands of dollars in additional products were being added to my loan. Instead, I walked away feeling misled and as though my trust and lack of familiarity with dealership financing had been taken advantage of. Whether or not that was anyone’s intention, that is genuinely how this experience has left me feeling. Purchasing a brand-new vehicle should have been exciting. Instead, I have spent weeks reviewing paperwork, making calls, communicating with the dealership and Capital One, and trying to address something I believe should have been transparent from the beginning. It is incredibly disappointing to look at my new vehicle and wonder whether I should have purchased it somewhere else. Sales Manager Mike Menzie has advised me that the dealership’s final position is that no additional financial accommodation will be provided other than a complimentary first service. I subsequently clarified that this was not simply a cancellation issue and asked for the contact information for the General Manager and/or Dealer Principal so that I could escalate my concerns. I have not received a response to that request as of the date of this review. I have now contacted the General Manager directly and am giving Beaverton Hyundai the opportunity to review the matter at that level. I will update this review if/when I receive a response or if the dealership takes additional steps to address my concerns.

I can not say enough GREAT things about Beaverton Hyundai Service Department! Their communication is excellent, the service is fast and efficient, and their follow-up is outstanding. I purchased my car brand new from this dealership in 2018, and I've continued to be impressed with the level of service I receive. They truly take care of their customers. For my most recent service Kelayah Payne took great care of my cars needs. HIGHTLY RECOMMEND BEARVERTON HYUNDAI FOR ALL YOUR AUTOMOTIVE NEEDS!

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Greg was very knowledgeable and helpful as we shopped. We wound up buying closer to home (long way to Beaverton) but would not hesitate to recommend Greg and Beaverton Hyundai.

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Sarek is exceptional, from the very beginning of our interaction to the delivery of the vehicle I knew I could trust Beaverton Hyundai thanks to him!

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My review is primarily about the service department and service front desk. I was excited when I learned that I would receive a video with inspection details - however, this video was from someone pointing the phone at the car and talking (almost impossible to understand) - not any specific findings or details. Completely useless. When picking up the car, the front desk staff ignored the customers waiting, claimed that they were extremely busy. Last but not least - when paying, they wanted to charge an extra 3% processing fee for credit card use - as if they had not already ... Read More

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Google - Sep 2, 2026

My review is primarily about the service department and service front desk. I was excited when I learned that I would receive a video with inspection details - however, this video was from someone pointing the phone at the car and talking (almost impossible to understand) - not any specific findings or details. Completely useless. When picking up the car, the front desk staff ignored the customers waiting, claimed that they were extremely busy. Last but not least - when paying, they wanted to charge an extra 3% processing fee for credit card use - as if they had not already charged enough for their service.

I have not had a good experience for several reasons. - Without checking with Hyundai, advisor said that the broken USB connection would not be under warranty. I would have expected you to be on my side and at least check. - Advised to go to a body shop if my alignment issue was still a problem after you supposedly fixed it twice before. - unable to add clips to bumper cover - told to go to a body shop - Car came back dirty - igrease stains on exterior. If you can't go to the trouble of detailing ... Read More

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Google - Aug 28, 2026

I have not had a good experience for several reasons. - Without checking with Hyundai, advisor said that the broken USB connection would not be under warranty. I would have expected you to be on my side and at least check. - Advised to go to a body shop if my alignment issue was still a problem after you supposedly fixed it twice before. - unable to add clips to bumper cover - told to go to a body shop - Car came back dirty - igrease stains on exterior. If you can't go to the trouble of detailing it, then at least don't leave it dirtier than when you started. - loaner car was also dirty, including garbage and a left behind purse, which I turned in. Hopefully it got back to the previous customer.

I would avoid this dealership. Due to their own lack of maintenance ability and willingness to engage with Hyundai corporate, I had to foot a $1000 bill for a repair that should have been covered under warranty. Don't expect them to do anything more than the bare minimum here - I will be taking my vehicle elsewhere.

I made an appointment for a specific time, showed up on time. I needed to wait but it was just a basic maintenance check with tire rotation and not much else. It took Hyundai literally two hours to do anything to the vehicle. The technician finished in 10 minutes then I waited another 15 minutes for paperwork. I wasn’t a walk-in, I had an appointment that they essentially failed to honor. At least they rotated the tires, whereas in my first maintenance check they didn’t even do that much. I don’t think they value my time, and they never ... Read More

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Google - Aug 26, 2026

I made an appointment for a specific time, showed up on time. I needed to wait but it was just a basic maintenance check with tire rotation and not much else. It took Hyundai literally two hours to do anything to the vehicle. The technician finished in 10 minutes then I waited another 15 minutes for paperwork. I wasn’t a walk-in, I had an appointment that they essentially failed to honor. At least they rotated the tires, whereas in my first maintenance check they didn’t even do that much. I don’t think they value my time, and they never offered me anything when they didn’t do any work on the vehicle during the first visit.

Showed up first thing Sunday morning to test drive a specific vehicle only to find that not only was the person we were supposed to meet (shoutout Manager Mike) not there, neither was the car. Huge waste of our time.

Came in to have a recall fixed on my 2023 Palisade. I asked if he could give me a quote on replacement of the front grill that has warn off the matte chrome and was showing shinny crome through in places wich is common on the 2023 Palisade due to the film being too thin. Told me to take it to an auto body place. I advised him that it was a common issue and Hyundai could possibly sell me a set at a discount cause they know it was a problem that Hyundai was trying to remedy. He obviously had no ... Read More

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Google - Aug 20, 2026

Came in to have a recall fixed on my 2023 Palisade. I asked if he could give me a quote on replacement of the front grill that has warn off the matte chrome and was showing shinny crome through in places wich is common on the 2023 Palisade due to the film being too thin. Told me to take it to an auto body place. I advised him that it was a common issue and Hyundai could possibly sell me a set at a discount cause they know it was a problem that Hyundai was trying to remedy. He obviously had no idea and never gave me a quote. Also advised him that the rear view mirror camera wasn't working, he said that it would be a $200. Diagnostic fee, I thought that was excessive just to tell me what was wrong with that. Just not happy with the service.

Absolutely deplorable service - I bought my car here almost 3 years ago and won't be back for service (or buying a car) ever again. I took my car in for service and asked them if there was anything found that needed to be done, aside from what we talked about ahead of time, they call me and ask if I wanted it taken care of that day. Didn't receive a call. When I got back, I had to ask for a printout of the inspection results. They said, "Oh, it looks like spark plug replacements are recommended ... Read More

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Google - Aug 15, 2026

Absolutely deplorable service - I bought my car here almost 3 years ago and won't be back for service (or buying a car) ever again. I took my car in for service and asked them if there was anything found that needed to be done, aside from what we talked about ahead of time, they call me and ask if I wanted it taken care of that day. Didn't receive a call. When I got back, I had to ask for a printout of the inspection results. They said, "Oh, it looks like spark plug replacements are recommended at 30,000 miles" (I just hit 30k days before). When I asked the guy why I didn't get a call like was agreed upon during drop off, he passed the buck and blamed someone else and didn't apologize - even that fake sincere apology. Just blamed someone else (someone I hadn't dealt with, btw). Additionally, they charge credit card users an additional 3%. I asked why and the guy said it's because the credit card companies charge them that; so I asked, "Oh, so you pass that along to your customers?" That's the cost of business. I won't be back.

Friendly, very helpful. I was in an out in an acceptable time I Heidi recommend the Hyundai Service, Dept.

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I had a really great experience buying a new Ioniq 5 from Beaverton Hyundai. Sarek, Juan and Jorge were able to work with me on a deal that was one of the best I could find in the entire PNW (I was searching across Washington, Oregon and even in California). They didn't overpromise and on verbal commitments held to them when I showed up to close the deal - this to me is exceptional because I've personally had observed 3-4 experiences where dealerships pull the rug on you and renege their commitments. Beaverton Hyundai was honest, provided a great ... Read More

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DealerRater - Aug 4, 2026

I had a really great experience buying a new Ioniq 5 from Beaverton Hyundai. Sarek, Juan and Jorge were able to work with me on a deal that was one of the best I could find in the entire PNW (I was searching across Washington, Oregon and even in California). They didn't overpromise and on verbal commitments held to them when I showed up to close the deal - this to me is exceptional because I've personally had observed 3-4 experiences where dealerships pull the rug on you and renege their commitments. Beaverton Hyundai was honest, provided a great deal and ultimately were able to process the transaction upon my arrival in 2 hours which I really appreciated. Again, if you're in the PNW looking for a Hyundai, I would highly recommend them!

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Sarek and Juan were honest, transparent and easy to work with. They were able to work with me on an out of state deal on a new Ioniq 5 - and I had been reaching out to Hyundai dealerships from Seattle to the Bay Area. They didn't overpromise and pull any surprises. On the floor Beaverton Hyundai runs a lot more professionally than other dealerships I've worked with - its quiet, everyone is professional and efficient. When I come onsite they stayed true to the numbers and got me in and out within 2 hours. The car was clean, my ... Read More

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DealerRater - Aug 1, 2026

Sarek and Juan were honest, transparent and easy to work with. They were able to work with me on an out of state deal on a new Ioniq 5 - and I had been reaching out to Hyundai dealerships from Seattle to the Bay Area. They didn't overpromise and pull any surprises. On the floor Beaverton Hyundai runs a lot more professionally than other dealerships I've worked with - its quiet, everyone is professional and efficient. When I come onsite they stayed true to the numbers and got me in and out within 2 hours. The car was clean, my existing lease was grounded and they figured out WA state taxes and paperwork in that time. I had a really positive experience with them and would recommend them to anyone in the PNW interested in a Hyundai.

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Recent service & communication, after new car purchase has been very disappointing from Beaverton Hyundai. No follow-through communication from service dept, sales dept, nor manager after repeated calls & 2 promises to get back to us on simple subject of missing items listed on bill of sale of new vehicle. We were promised that the 2 items were ordered at date of purchase in May ‘26 & would take 2-3 weeks to arrive. Started calling in second month waiting, talking to 2 people + leaving 2 messages. No one called us back until an email was sent to all 3 depts & individuals we had contacted expressing ... Read More

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Google - Jul 30, 2026

Recent service & communication, after new car purchase has been very disappointing from Beaverton Hyundai. No follow-through communication from service dept, sales dept, nor manager after repeated calls & 2 promises to get back to us on simple subject of missing items listed on bill of sale of new vehicle. We were promised that the 2 items were ordered at date of purchase in May ‘26 & would take 2-3 weeks to arrive. Started calling in second month waiting, talking to 2 people + leaving 2 messages. No one called us back until an email was sent to all 3 depts & individuals we had contacted expressing our disappointment & asking for monetary compensation of the items, so we could purchase elsewhere. Finally within 2 days of our email, emails were sent back stating that one item was now available but the other was still on order. We are questioning the reliability of this Hyundai dealership.

Frank and clear communication by Greg and Joel. Good dealer discounts given for lease transfer.

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Reviewing on behalf of a friend. We called this location a while back and tried to get maintenance done, but said they would not service our vehicle because the title said it was "reconstructed." This dealership sold this exact vehicle to us as "reconstructed" years ago, and have had maintenance done regularly here. Why now, all of a sudden, are we being denied service? Called Gladstone Hyundai and they said they were able to get us in immediately. Long story short, do NOT buy any vehicles from this location that say "reconstructed" on the ... Read More

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Google - Jul 9, 2026

Reviewing on behalf of a friend. We called this location a while back and tried to get maintenance done, but said they would not service our vehicle because the title said it was "reconstructed." This dealership sold this exact vehicle to us as "reconstructed" years ago, and have had maintenance done regularly here. Why now, all of a sudden, are we being denied service? Called Gladstone Hyundai and they said they were able to get us in immediately. Long story short, do NOT buy any vehicles from this location that say "reconstructed" on the title. Extremely disappointed. You should be ashamed of yourselves.

While the person who assisted me was efficient & kind, I'm disappointed & disheartened by my experience here. I feel very taken advantage of. I don't know if it's because I'm gay and stereotypically we aren't knowledgeable about cars, but I was overcharged A LOT for my service. In a time where cost of living is so high it hurts to know that companies like Hyundai are carrying out predatory practices against marginalized groups. I was told (and saw the price after inspection) brake rotors AND pads were $550 per axle for my car, so I ... Read More

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Google - Jul 1, 2026

While the person who assisted me was efficient & kind, I'm disappointed & disheartened by my experience here. I feel very taken advantage of. I don't know if it's because I'm gay and stereotypically we aren't knowledgeable about cars, but I was overcharged A LOT for my service. In a time where cost of living is so high it hurts to know that companies like Hyundai are carrying out predatory practices against marginalized groups. I was told (and saw the price after inspection) brake rotors AND pads were $550 per axle for my car, so I asked they only do axle - because that is a lot of money. When I went to pick up they said they only replaced brake pads and still charged me $550. When I asked for clarification they told me that they said rotors and pads for 1 axle would have been $1100.. (which isn't what I was told and shown on the recommended services list they provided me online) the parts for front + rear rotors and pads is only $150-250 total. A markup to $2200 is absolutely criminal and predatory - which is why I highly doubt that's the price they charge typically.. I would avoid this place if you're not knowledgeable on cars. Maybe ask a straight ally, friend, or family member to help you shop around because I'm you might be out several hundred dollars during a rough time like myself...

Service advisor was friendly. I wasn’t super happy about the time it took. I was told about 1 hour, 45 minutes and it took over 3.5 hours. Could have been improved by at minimum keeping me up to date. I typically go to Dick’s Hillsboro Hyundai, but decided to give Beaverton Hyundai a chance. I have had more positive experiences at the Hillsboro Hyundai.

A Two hour wait for an oil change when the car was delivered on time is unacceptable. It wasn't until I returned from walking to a diner for a meal that the car even began being worked on. Dash camera was also moved and left unplugged. No apologies or condolences. Overall, unprofessional and no concern for my time.

DO NOT BUY from this dealer they took advantage of me…. My brother and I both went in there separately and he gets a free charging card for 2 years and unlimited services on his car but they’ offered me nothing

Dishonest and Deceptive Staff I came during the Memorial Weekend twice on two different days to look at the same vehicle. On day one, first salesperson told me about a car and showed me the price. When I came back the next day, a different salesperson quoted me a much higher price for the same car. After telling him I was quoted a different price the day before he only then "found" that price. During negotiations, they gave me a low-ball offer ($27k) for my 2024 Honda (a day later, I went to Carmax who offered $34k) so I ... Read More

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Google - Jun 2, 2026

Dishonest and Deceptive Staff I came during the Memorial Weekend twice on two different days to look at the same vehicle. On day one, first salesperson told me about a car and showed me the price. When I came back the next day, a different salesperson quoted me a much higher price for the same car. After telling him I was quoted a different price the day before he only then "found" that price. During negotiations, they gave me a low-ball offer ($27k) for my 2024 Honda (a day later, I went to Carmax who offered $34k) so I walked away. The following day the salesperson reached out to me again and in the next few days we were going back and forth trying to negotiate. I was dealing with Joel the entire time, but then I got a response from Waleed, saying he was the internet manager. He and I spoke on the phone about two cars that I was interested in. The original car and another one. I asked him to give me final walk out the door prices for both cars, which he did. I was satisfied with both quotes and told him I would stop by to test drive both cars one more time before making a final decision. Long story short. The second car I was considering New 2026 had a check engine light on and the first car I was most interested in, all of a sudden Joel tells me Waleed the internet manager forgot it was on sale before but not when he quoted me the price. What kind of manager doesn't check his work??? Very deceptive practices and a waste of time. ***Ended up going to Kendall Hyundai in Vancouver and bought the vehicle I wanted for a much better price then what I was trying to negotiate here. Received great customer service there and no BS.

Fairly-new vehicle needed warranty replacement of a high-tech part. Beaverton Hyundai doesn't know the newer products well enough and was learning as they worked on my vehicle. This stretched the process out over nearly three weeks. Poor communication added to the frustration, as many opportunities to provide status updates did not occur until I reached out to them. Definitely not heading back anytime soon.

Instead of fixing the issue the tech messed up the front head light no w they refuse to fix it. I thought that place was good since they seemed to be nice. Their scams.

Dishonest, Predatory, Avoid This dealership is an absolute nightmare. We brought our car in for a known issue that Hyundai had already launched an official campaign to fix at no charge — because they acknowledge it’s a widespread problem with this specific model. We told the service department this multiple times. They argued with us repeatedly, flatly refusing to acknowledge the campaign existed. That alone was bad enough. But then they started listing additional repairs we supposedly needed — things that turned out to be completely fabricated. At that point it was obvious we were being played, so we decided to ... Read More

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Google - May 16, 2026

Dishonest, Predatory, Avoid This dealership is an absolute nightmare. We brought our car in for a known issue that Hyundai had already launched an official campaign to fix at no charge — because they acknowledge it’s a widespread problem with this specific model. We told the service department this multiple times. They argued with us repeatedly, flatly refusing to acknowledge the campaign existed. That alone was bad enough. But then they started listing additional repairs we supposedly needed — things that turned out to be completely fabricated. At that point it was obvious we were being played, so we decided to take our car and leave. Even on the way out they wouldn’t stop — trying to pressure us into authorizing repairs and dangling discounted prices to keep us there. We drove across town to another Hyundai dealer, who immediately recognized the Hyundai campaign, fixed the issue free of charge, and didn’t try to sell us a single thing we didn’t need. None of the “problems” Beaverton Hyundai said we needed repaired were needed or actually problems come to find out. The mechanic we spoke to also mentioned they regularly receive customers who have left Beaverton Hyundai for exactly these reasons — predatory upselling and dishonest service practices.We avoided $1000s to these crooks. We will never return. Ever. We’ll gladly make the long drive across town every single time rather than give this dealership another penny. If you value your money and your sanity, go somewhere else.

If I could give no stars I would ! This place did not do a proper inspection my vehicle I went in for an inspection as I have a 10 hour drive ahead of me and wanted to make sure I would be safe on the road with my kids. Person ETHAN said my car was good all I needed was back brakes replace they were at a 2 my front were at a 7. Went to another place to get another opinion come to find out both front and back need replacing front was almost on metal saw with my own eyes as ... Read More

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Google - May 15, 2026

If I could give no stars I would ! This place did not do a proper inspection my vehicle I went in for an inspection as I have a 10 hour drive ahead of me and wanted to make sure I would be safe on the road with my kids. Person ETHAN said my car was good all I needed was back brakes replace they were at a 2 my front were at a 7. Went to another place to get another opinion come to find out both front and back need replacing front was almost on metal saw with my own eyes as the mechanics took off all my tires. When I called Hyundai back about this situation come to find out my car was not inspected correct Ethan DID NOT remove my tires to properly diagnose my vehicle although according to another person BEN I talked to it was part of the inspection. So I'm not sure why it wasn't handled correctly this could have put me and my kids in danger in the 10 hr drive due to this careless diagnosis. Was offered no solution really had to pay almost $700 at another place very disappointed in my service / experience you would think since I have a Hyundai vehicle taking it to a Hyundai dealership I would get the proper services I need also reached out to management via email with Jessica and she stated this has happened before and also stated a more advance technician should have looked at my car and mentioned "express station is only for quick inspections and oil changes " however I did not request an express evaluation I waited over an hour and wanted a proper inspection prior to leaving the state. Highly disappointed

Disclaimer: This review reflects my personal experience and opinions as a customer. I had a really disappointing experience with Beaverton Hyundai and would not recommend them again for myself. I purchased a 2025 Hyundai Sonata and shortly after, 2 days later, began having electrical issues. I brought the vehicle in multiple times (5 separate visits), and each time the issue was either dismissed or not properly addressed or documented after I requested. The car had dents on both back sides (pebble size) and on the hood , I pointed them out as it took the value of the car off allot and told them ... Read More

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Google - May 1, 2026

Disclaimer: This review reflects my personal experience and opinions as a customer. I had a really disappointing experience with Beaverton Hyundai and would not recommend them again for myself. I purchased a 2025 Hyundai Sonata and shortly after, 2 days later, began having electrical issues. I brought the vehicle in multiple times (5 separate visits), and each time the issue was either dismissed or not properly addressed or documented after I requested. The car had dents on both back sides (pebble size) and on the hood , I pointed them out as it took the value of the car off allot and told them they needed to fix the price to the proper price and after reviewing they did not and when I mentioned it the manager they said I would receive a check for the difference and never did. Despite clearly explaining the ongoing problem, no meaningful repairs were completed. On top of that, the finance experience was extremely frustrating. I was unaware they added into add-ons like extended warranties and GAP coverage and fabric/paint that I later had to fight to cancel almost a year later and 8 attempts to call the dealership. When I pushed back and involved my lender, the finance manager became dismissive and unprofessional instead of helping resolve the situation or allow my request. As a customer, I expected transparency, accountability, and basic respect—especially when dealing with a newer vehicle and ongoing issues. Instead, I felt ignored and pressured throughout the process. I recommend carefully reviewing all paperwork and going through a bank/credit union first, declining optional add-ons but gap unless you truly want them, and being prepared to advocate for yourself. Sadly I was prepared to buy a new Santa Fe today through them thinking it would be a respectful process but because it turned south quickly, I have decided to buy at my home dealership of Hyundai instead.

We had a mixed experience during our recent 67,000-mile maintenance visit. On the positive side, the front-desk staff and the appraiser were very courteous and professional. When we realized the trade-in value wasn't ready, they were helpful in getting it expedited for us. However, we were disappointed that the spark plug replacement we requested over the phone was missed. There also seemed to be a disconnect with the communication, as we didn't see the notification that the vehicle was ready. At checkout, the process felt a bit rushed, which resulted in the wrong coupon being applied to our ... Read More

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Google - Apr 28, 2026

We had a mixed experience during our recent 67,000-mile maintenance visit. On the positive side, the front-desk staff and the appraiser were very courteous and professional. When we realized the trade-in value wasn't ready, they were helpful in getting it expedited for us. However, we were disappointed that the spark plug replacement we requested over the phone was missed. There also seemed to be a disconnect with the communication, as we didn't see the notification that the vehicle was ready. At checkout, the process felt a bit rushed, which resulted in the wrong coupon being applied to our service. While we appreciate the kindness of the individual employees, the overall coordination of the visit has left us feeling uncertain about our future service and sales needs here.

I just feel completely lied to and manipulated. I had an extended warranty on my car and after telling this company about how I kept getting being lied to by a different body shop, they told me they would take care of me. Well, Beaverton Hyundai told me that my engine repair got approved but the repair for a tensioner got rejected. They knew that I had an extended warranty but chose to just wrap that up in the lie that some of my repairs would be out of pocket. They never even called my warranty company to file a ... Read More

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Google - Apr 3, 2026

I just feel completely lied to and manipulated. I had an extended warranty on my car and after telling this company about how I kept getting being lied to by a different body shop, they told me they would take care of me. Well, Beaverton Hyundai told me that my engine repair got approved but the repair for a tensioner got rejected. They knew that I had an extended warranty but chose to just wrap that up in the lie that some of my repairs would be out of pocket. They never even called my warranty company to file a claim for the tensioner. I had trusted them and thought that they were doing their due diligence to make sure I was taken care of like they told me they would. $1000 later, I finally get ahold of my warranty company to find out Beaverton Hyundai lied and that I can only be reimbursed half of that money cause some of the repairs weren’t necessary but I was pressured and manipulated into getting them. I felt super confident at the beginning that this body shop isn’t like all of the other ones and that they actually care about the customer but they are just as sleazy as every other body shop out there. Not to mention completely ruined my steering wheel cover with grease.

Scheduled a test drive for a newly listed car and traveled in from out of state to purchase. Everything was good as I fully planned on purchasing the car but the vehicle needed tires. Sales Manager said he agreed and would either include free tires with the sale or knock off the price of the tires from the sale. I agreed and informed him I intended to pay cash in full and he took the entire sale off the table and was no longer interested in selling the car to me. I was puzzled as I was ready to purchase ... Read More

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DealerRater - Mar 14, 2026

Scheduled a test drive for a newly listed car and traveled in from out of state to purchase. Everything was good as I fully planned on purchasing the car but the vehicle needed tires. Sales Manager said he agreed and would either include free tires with the sale or knock off the price of the tires from the sale. I agreed and informed him I intended to pay cash in full and he took the entire sale off the table and was no longer interested in selling the car to me. I was puzzled as I was ready to purchase the car however necessary to make it happen (+800 credit score and or full amount in cash).... I was unbelievably odd, puzzling, and frankly unprofessional. I ended up leaving driving back to Washington without the car and full cash in my pocket wondering what just happened.

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Terrible at getting anything done in a reasonable amount of time. I brought my car here for an oil change and a warranty issue that's relatively simple. After about 2 and 1/2 hours I decided to walk down the street to get some lunch and then I walked to the convenience store to get a snack, but I thought it would be almost done by that point cuz this is 4 hours later. However, I walk past another car lot that is about three blocks from this dealership and my car is sitting outside with nobody doing anything with it. I get ... Read More

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Google - Feb 20, 2026

Terrible at getting anything done in a reasonable amount of time. I brought my car here for an oil change and a warranty issue that's relatively simple. After about 2 and 1/2 hours I decided to walk down the street to get some lunch and then I walked to the convenience store to get a snack, but I thought it would be almost done by that point cuz this is 4 hours later. However, I walk past another car lot that is about three blocks from this dealership and my car is sitting outside with nobody doing anything with it. I get back and ask her what the status is and she's explaining me. I said my car is three blocks down the street. What's up with that and she says that's our other repair shop that does things other than oil change and tire rotation. I said I brought my car in 4 hours ago. Why is it not being worked on? And she said well the guy is at lunch and he was working on your car and another car came in so he brought that one in to work on it and I'm thinking what the hell! At that point I told her to give my keys back to me and I'm leaving. So now I'm going to take it to a different dealership where I told him the rundown and they agreed that that was ridiculous. And I asked the guy how long it's going to take him to do it and he said 2-3 hours to complete. They hadn't even figured out what the problem is with mine and the guy on the phone. Sounds like he knows where it's coming from. We'll never go back to this dealership. Keep in mind I had an appointment at 8:30 this morning. Why do they have appointment times if they're not going to work on your car the whole time till it gets done? It should be worked on until done when you have an appointment that it is set

I am writing this review after purchasing 2025 Hyundai Tucson Hybrid on Aug 9, 25 six months of repeated vehicle failures and one of the most distressing customer service experiences I have ever had. In that short time, the vehicle experienced the same hybrid system and transmission failure THREE times, all under 3,000 miles. This has completely shaken my trust in the safety and reliability of this vehicle. The most recent incident on 2/8/26 was the most traumatic. My husband and I were on what was supposed to be our last babymoon trip to Pacific City, and the car became disabled in the rain, far ... Read More

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Google - Feb 11, 2026

I am writing this review after purchasing 2025 Hyundai Tucson Hybrid on Aug 9, 25 six months of repeated vehicle failures and one of the most distressing customer service experiences I have ever had. In that short time, the vehicle experienced the same hybrid system and transmission failure THREE times, all under 3,000 miles. This has completely shaken my trust in the safety and reliability of this vehicle. The most recent incident on 2/8/26 was the most traumatic. My husband and I were on what was supposed to be our last babymoon trip to Pacific City, and the car became disabled in the rain, far from our hotel in an unfamiliar area. What should have been a joyful trip was completely ruined. After contacting roadside assistance, I reached out to Hyundai of Beaverton for help with a rental car or guidance. I clearly explained that this was the third time the same issue had happened. I asked to speak with General Manager Jae Park, because during a previous incident he personally assured me the service team would conduct a thorough investigation and that this issue would not happen again. Here is where things became unacceptable: The staff member I initially spoke with told me they would pass my message directly to Jae. Later, I was transferred to Sales Manager Travis, who stated that Jae no longer works at this dealership. These statements directly contradict each other. Either I was lied to about my message being delivered, or I was given false information about management. Either way, it felt like the dealership was trying to avoid accountability during a serious safety situation. Travis’s behavior on the phone was shocking. His tone was condescending, sarcastic, and dismissive. He refused to actually listen as I tried to explain the situation, cutting me off repeatedly. While mocking, he implied that he would “listen” if we had something to say, but made it clear that the dealership would not provide a rental car—the only solution offered was towing. When I pointed out that the dealership had failed to fix the same defect during prior service visits and raised safety concerns, he refused to take any responsibility, blamed everything on the “service department,” saying the service team was not working that day, and never apologized once during the entire call. At one point, he compared our situation to buying a defective iPad at Best Buy and calling to complain. That comparison was inappropriate and insulting considering this was a vehicle failure that happened multiple times. When I said, “If I had known this is what the car was like, I would not have bought it,” he dismissed it and insisted they sell over 100 cars over a month and defective vehicles are unavoidable, blamed Hyundai corporate, and refused to take any responsibility. I told him I purchased this vehicle primarily for safety, especially because I am over 8 month pregnant. Instead of showing any empathy, he responded sarcastically and brought up Hyundai’s 10-year warranty, saying something along the lines of, “So you’re telling me the 10-year warranty didn’t influence your decision at all? Not even 1%?” His tone felt mocking and completely inappropriate given we were dealing with a repeated vehicle failure and an active safety situation, which was completely irrelevant while we were actively stranded in the rain. Despite me clearly explaining we were stuck far from our hotel, he continued talking over me and eventually ended the call abruptly. After that call, we had to walk 1.5 miles back to the hotel in the rain, and I was in tears. My vacation was not just ruined because of the vehicle failure, but also because of the sales manager’s disrespect and lack of empathy. I bought this car while pregnant, prioritizing safety, but my trust has been completely broken. This shows exactly how Beaverton Hyundai dealership treats customers when they have a defective product.

First time visiting dealer due to nature cause of engine, I call for road side tow it wasn't safe to drive, they denied ( no warranty) but I did had warranty on it. I had to paid my own out of pocket to towed dealership.

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After buying my 2022 Hyundai Tucson Hybrid I had the complimentary maintenance visits but this was my first having to pay. Found a bunch of coupons online which reduced the cost of the overall service charge, some services were free anyway. Johnny Griffiths, my service advisor, a calm, pleasant guy, was very patient explaining the service we needed given the low mileage, answering our nit-picky questions and clarifying the end charges. We were also able to use our synthetic oil and filter and just charged for labor. I felt listened to, never pressured and got the service I expected. Plus I ... Read More

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DealerRater - Jan 30, 2026

After buying my 2022 Hyundai Tucson Hybrid I had the complimentary maintenance visits but this was my first having to pay. Found a bunch of coupons online which reduced the cost of the overall service charge, some services were free anyway. Johnny Griffiths, my service advisor, a calm, pleasant guy, was very patient explaining the service we needed given the low mileage, answering our nit-picky questions and clarifying the end charges. We were also able to use our synthetic oil and filter and just charged for labor. I felt listened to, never pressured and got the service I expected. Plus I love the car.

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Purchased used car. Saw it one day decided to buy after leaving show room. Called made arrangements to meet sales person at certain time in the morning. In morning he got paper work ³ready and signed then left to get a check from bank. Returned and sales person was gone. Another person came out. He stated they needed to wait for the finince person who was not there. We did not need financing as we were paying cash. They explained finince person does all paperwork. But would not be there for another 1- 2 hours could we go to lunch and ... Read More

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Google - Jan 21, 2026

Purchased used car. Saw it one day decided to buy after leaving show room. Called made arrangements to meet sales person at certain time in the morning. In morning he got paper work ³ready and signed then left to get a check from bank. Returned and sales person was gone. Another person came out. He stated they needed to wait for the finince person who was not there. We did not need financing as we were paying cash. They explained finince person does all paperwork. But would not be there for another 1- 2 hours could we go to lunch and come back. I thought this was very inconsiderate of our time. Mentioned this to the (guessing) sales manager. He said sorry we can add tank full gas and a few car washes. Came back later at specified time. They did have all paperwork ready and it took about 5 minutes. They DID NOT fulfill full tank of gas or car washes as promised. The whole sales process seemed very poor and unprofessional.

This was not a positive experience with BH, though in all fairness, most of the other times I have had to use them they were great.

One of the key fobs supplied was broken. Less then half a tank of gas in the car.

Great customer service. I really know what all needs to be done with my vehicle. I’ll be back.

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I was not in praise .most trove:3 hours for nothing when I was told I was pre-approved but I wasn't and God I called before I came down there so my experience was not pleasurable and you hit my credit for nothing

I bought a 2020 Palisade from them. The inspection of my used vehicle from them was incomplete. They said they applied all updates, but three were bypassed. That included a crucial one with the rear suspension. I got it fixed at Kendall in Vancouver WA. They didn't spend much time cleaning it. Dog hair stuck in all the carpets. Barbie stuff left from a previous owner under the seats. The finance guy filled out my warranty forms for 3 years when I paid for a 5 year warranty. This is a common trick that dealerships use to make more money and is ... Read More

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Google - Dec 30, 2025

I bought a 2020 Palisade from them. The inspection of my used vehicle from them was incomplete. They said they applied all updates, but three were bypassed. That included a crucial one with the rear suspension. I got it fixed at Kendall in Vancouver WA. They didn't spend much time cleaning it. Dog hair stuck in all the carpets. Barbie stuff left from a previous owner under the seats. The finance guy filled out my warranty forms for 3 years when I paid for a 5 year warranty. This is a common trick that dealerships use to make more money and is dishonest and despicable. Several financial elements were not kept to. Beaverton Hyundai is not a company I can recommend, and nearly a year after buying my car, I'm still upset. I think they are just not good.

I only came here because it’s close. That was my mistake. The biggest problem at this location is the service center manager, Max. He clearly doesn’t care. Communication is vague and inconsistent, and honesty is not part of the process. The way he speaks to customers is rude and condescending. He shows no real interest in helping people. This isn’t just my experience. Ask around town. A lot of car people will tell you the same thing: Beaverton Hyundai is not the place to go. Do yourself a favor and go to Hillsboro Hyundai instead. It’s ... Read More

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Google - Dec 27, 2025

I only came here because it’s close. That was my mistake. The biggest problem at this location is the service center manager, Max. He clearly doesn’t care. Communication is vague and inconsistent, and honesty is not part of the process. The way he speaks to customers is rude and condescending. He shows no real interest in helping people. This isn’t just my experience. Ask around town. A lot of car people will tell you the same thing: Beaverton Hyundai is not the place to go. Do yourself a favor and go to Hillsboro Hyundai instead. It’s a bit farther, but they are far more honest, communicative, and actually willing to work with you.

After speaking to a sales representative on the phone about a used vehicle, I decided to make the long drive while battling trafic. I was told to come in first before they would negotiate price. So I did. Well, there was no negotiation. They wanted full price not even a dollar less. They even presented me with add ons including a maintenance agreement which made the price even higher by thousands. I wasted several hours driving back and forth plus my time there. Im very disappointed with this dealership. Im not sure I could ever do business with this dealership ... Read More

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Google - Dec 20, 2025

After speaking to a sales representative on the phone about a used vehicle, I decided to make the long drive while battling trafic. I was told to come in first before they would negotiate price. So I did. Well, there was no negotiation. They wanted full price not even a dollar less. They even presented me with add ons including a maintenance agreement which made the price even higher by thousands. I wasted several hours driving back and forth plus my time there. Im very disappointed with this dealership. Im not sure I could ever do business with this dealership or recommend them.

Very poor communications from dealership. My 2025 Tucson was towed to dealership. They did not keep us updated on issue. We called dealer many times, they never picked up. Left message & finally got a call She told me she would call me next morning with update & get us a loaner car. No call at all Tuesday. I even left a message on services managers line, asked for a call back. Still have never heard from him.