Customer Testimonials
This is for Spencer in the service dept. I came in for what I thought was an A/C problem on my Santa Fe. After explaining the problem, he came out and looked at the A/C and showed me what I was doing wrong. He assured me that was often what people didn`t understand and it was all good. Spencer is a really knowledgeable service advisor! Thanks Spencer!
All services requested were performed. Additional pricing requests we’d accomplished. Uber service home and back to dealership.
I've been going to Beaverton Hyundai for over 10 years! I'm always treated fairly and with honesty, so I keep going back!
Inquired about a Hyundai Elantra Hybrid Limited. Was told my offer was not something that could be done. I showed them some local dealers that had similar car deals but this one had the car I was more interested in with color and trim. Less than 10 days later the car dropped in price to nearly the identical price I had offered but in those 10 days my personal car value dropped by $1,400. I asked about the car and availability and to work with the trade in but got no response. I had to text the dealership just to get the test ... Read More DealerRater - Jan 26, 2025
Other than the usual requirement that a buyer talk to half a dozen people to complete a purchase and spend 6-7 hours before one can leave with the vehicle - Beaverton Hyundai has pulled a unique screw up. After receiving a check for over eight hundred dollars refunded for "excess DMV fees" we inquired why we were receiving the check. It turns out Beaverton Hyundai decided independently that we wanted to transfer the title to our Honda truck which we were not trading in nor planing to sell. They both sent in the paper work to DMV but ... Read More DealerRater - Dec 14, 2024
My experience at the sales department of Beaverton Hyundai with Bryan, Brandon, and Ali was what I consider to be not typical. I was extremely impressed by their sincere approach, honesty, and willingness to really listen to my concerns. And, as a bonus, I thoroughly enjoyed our interactions. Kudos to the aforementioned sales people. I’m even going to add a, “Bravo!” to that!
Joel Iwanaga was a the nicest salesperson I worked with at Beaverton Hyundai. He gave me the greatest customer service ever and he was also a wealth of knowledge. He knew the exact type of vehicle that I was looking for. I actually thought he was a manager when I first met him. Hyundai should feel lucky to have this fine young man! Thank you Joel!!
I really wanted to trade in my car for the '24 Tucson Hybrid Blue for $34,675 at 1.99%/60 mos. Except they didn't have a Blue model on the lot, and I was told "get them rarely". I was ready to order one, but was told that model didn't come with the heated front seats and navigation system as advertised on their website.
So I test drove the next model up, the SEL Convenience, starting at $37,150. Super comfy, and I really wanted the navigation system and heated seats (that they said the Blue model didn't have those features as ... Read More DealerRater - Aug 22, 2024
Best Inventory in town. I had done my research, connected with Troy ahead of time. When we got to the dealership the night addition, I was looking at was pulled up front. We shook Troy's hand, took the Palisade for a quick test drive. Even with a trade in (again I did my research and knew exactly what I was willing to take for the trade) we were out the door in our new vehicle in a little over an hour. I would HIGHLY recommend Troy and Beaverton Hyundai. This is the 3rd Hyundai i have purchased and the ... Read More DealerRater - Apr 24, 2024
I came in looking to test drive a new all electric Kona. I made it clear I was just starting to look but wanted to try driving an electric before buying. After being greeted by a nice gentleman, I was directed over to Troy. He didn't introduce himself or ask my name, and the only information regarding the car he offered while in the office was to try to upsell me on the package. While on the test drive, Troy barely said more than 1 word. I asked specific questions about the car and basically got 1 word responses (ex. "... Read More DealerRater - Feb 21, 2024
They lie to make sales. We have it on text they lied and they won’t do a thing about it. We’ll also be leaving reports with the better business bureau over this and reaching out to the attorney general as well! Stay away! They are very dishonest!
Update, I was reading other reviews and they have done this before! It’s not a bug or a one off incident it’s a lie that they use to sell cars!
Further Update, after calling them and having the manager refuse to do anything about it, we sent in official ... Read More DealerRater - Feb 11, 2024
I purchased my Ionic from Beaverton Hyundai in December 2018. It currently has about 12,000 miles. Recently, by appointment, I took my car in for an oil change. I was checked-in by Service Advisor Aaron. I asked if they would also check the very loud/annoying clunk/rattle in the right rear of the car. Aaron was irrated and said the cost would start at $179 and go up depending on time. Also, I would need to leave the car there for at least two days. I was a bit taken back by the charge for just checking the noise. Aaron said they ... Read More DealerRater - Sep 26, 2023
absolutely horrific service experience, was told someone would contact me ahead of my appointment to discuss what needed to be done. never heard from anyone so repeatedly tried to get in contact with someone in the service dept to no success. was told a manager would call me back which never happened. when i showed up for my appointment they wanted to do the same evaluation they had done six weeks earlier when i was there for the same issue. I was told the manager had “stepped out” when i asked to speak to someone else. truly unbelievably bad communication ... Read More DealerRater - Aug 16, 2023
The most unpleasant and unprofessional experience I've ever had. No loaners. Wanted the car for four hours for a job Gladstone completed in 30 minutes without an appointment! Had three separate appointments. Showed for the first, and the "only technician capable for this job" was "hospitalized today" but would be back tomorrow?? Then I made an appointment, which they late claimed was not on their books. And then, it happened a second time!!! I got an automated questionaire later about the "appointment." The waiting area is gross. Admittedly I formerly drove a Lexus, and ... Read More DealerRater - Jul 2, 2023
Car was towed from my house. A service provider, Robbie called Tues night and gave a phone number - phone was never connected or working!
I told him I needed to pick up the car in the afternoon on Wed and he agreed.
Wed at work I had to take several breaks 6* trying to chase down the status of my car. Twice I spoke w reception who promised a quick call back. That never happened and I had to keep calling
When Robbie called it was already past 2 and he tells me the battery isn’t replaced yet. I was ... Read More DealerRater - Jun 21, 2023
A simple process turned ugly. I went to purchase a 2021 Palisade advertised on their website, Carfax and Craigslist as certified at a discounted price. On arrival, I said I wanted to purchase at the advertised price. It was the right vehicle at the right price for me so I didn’t negotiate. Then things went from bad to worse. They wanted an extra $1000 and said the ads were not correct, price changed, wasn’t valid and the excuses went on and on. They (Travis sales manager and others) agreed to the lower price, then 10 minutes later said they wouldn’t ... Read More DealerRater - Feb 16, 2023
Had delay in title documents being delivered and more importantly - after negotiations ended up with less than with agreed on in regard to trade-in and fees. No call back from the finance person. would not buy from them again.
Service department is the worst I've ever dealt with. We never received call backs when transferred to the service manager. This happened 5 times over a 5 day period.
Amazing Customer service Good communication,AMAZING freindliness,Price good Would Suggest Hamid he will always go the extra mile for you.
Drove up to Beaverton from Forest Grove. Was in showroom for 10 minutes & was never acknowledged, so I left.
As I was getting ready to back out, a new car backed in next to me & both driver side doors opened, so I waited. The back passenger door slammed into my side mirror - no damage, just added more to my irritation.
Called the dealership & asked to speak to manager. Got no where. Told me they ONLY do business by appt & seeings there wasn't any damage to my car, there's nothing more to talk about.
Oh ... Read More DealerRater - Sep 3, 2022
It was a pleasure working with both Robert and Hamid to purchase our 2023 Palisade. We love our new Palisade!
Everyone I came in contact with was very professional and friendly. They made the experience of buying a car pressure free. Thien my sales person was a absolute pleasure to work with.
Overall excellent service. Michael, who was the cashier at the end of my visit, was very professional and courteous.
Good communication from Jack. He figured out exactly what service was due on my car.
Great experience buy from here. They made me feel like the priority. Bought a car fresh from the delivery truck and I was still able to bring it home that day.
Beaverton Hyundai either lies a lot or doesn't know the products and services that they sell, most likely both.
We bought a brand new Hyundai from them in May of 2022. The sales guy told us the vehicle had features which it does not. The floor manager, sales associate, and the finance manager all separately gave us false information on both the included warranties and the added, third-party warranties that we purchased.
We spoke with both the general sales manager and general manager and they continued to give us false information about the included Hyundai warranties. The general sales manager ... Read More DealerRater - Aug 15, 2022
I was impressed with the guy who signed me in all the way to the guy who walked me out to my car. Fast service...1 hour for an oil change. Unheard of from a dealership!
Polite, speedy and high quality service. I received 4 new tires exactly when promised. I will return.
Scott in Service Department very attentive to my concerns and resolved the issue to my total satisfaction. Even provided a loaner car which was much appreciated.
Talk about a stereotypical GM. We came in on a Sunday in 100 degree weather and he was racing down the dealership in his Polaris. We overheard him talking about how he had to keep his “toy” at the dealership so his wife didn’t see it. We should have known and left at that time, but my wife had her heart set on her dream car after earning a promotion and bonus at work.
We just walked by and kept looking at cars. We had an amazing experience with the sales rep and went through the purchasing process, that’s ... Read More DealerRater - Aug 10, 2022
My salesperson did a great job. I would use home again and recommend him to family and friends
I traded in a car to this dealer over 2 years ago. I was not advised to keep my plates or have them transferred to the new vehicle. The dealer sold the car at auction, and did not file anything with DMV. The auction sold the car to an individual (unknown to me). The individual has never registered the vehicle and has gotten multiple speeding tickets and has had at least two accidents. Each time I am notified as the 'owner.' I filed the sale with DMV, but since he never registered it, I show as the last known owner. The ... Read More DealerRater - Jul 28, 2022
Great service and communication. They worked fast on my car and gave me a detailed explanation of what I need to get fixed!
He was just ok, but was short with his Infro.He gave me the rush job
Going thru construction, so not fair to be too critical. Service person was considerate and competent.
The service department person I worked with was very friendly and courteous. The service was quickly finished.
I've had a great experience from the time I bought my car. Sales team is great and dealing with the service teams has been easy.
I had a great experience here, despite an extremely busy day at the dealership, I felt well taken care of.
We received outstanding support and were skillfully guided through the complications of being residents from another state. Totally satisfied and grateful. Thank you Beaverton Hyundai.
Overall experience is great, I have all my work done here. The only thing I would recommend is better parking in your service department. It's very difficult and most always full.
The service department does a great job. Very speedy and responsive. Significant improvement from 6 months ago.
Friendly and polite service. Excellent communication. Easy to schedule. Was able to work in the lounge while I waited.
Everything went really well, but the dealership is still struggling with staffing. It took over two hours to get through the oil change/checkup.
Robert gave great service and helped me select the vehicle that was just right for me. Thanks for being so kind and helpful. I appreciate that he pointed out the benefits of each trim and listened to what I wanted. Travis was also very kind and helpful to show me how get the payments where I needed them to be. No matter how many questions I had they had the patience. This was the best car buying experience I have had. Highly recommended. Thank you for being great to work with!
Always professional and courteous. The customer lounge is clean and the coffee is free and fresh. They communicate well about what they are doing, what needs to be done and what can wait. I appreciate that.
The new crew at service are notably more friendly and helpful. I've been using this Hyundai dealer since 2012 and think they are the best yet.
Great communication about the service provided and an overall easy service visit. Michael was genuinely friendly and warm, which made up for a less than stellar experience the last time.
I was not given the correct timeframe to return for service, so there was some frustration on my part. The service attendant did a great job of ensuring my vehicle was in proper working order and completed a warranty job, so the trip was not wasted. Thank you for getting me back on track!
We were treated with the upmost respect and the entire deal was so fast! Thank you for making this deal so easy!
Very efficient and quickly fixed the issue with my Tucson. Also staff very professional and pleasant. Thank you for working with me.
Very good!great service. Good experience.Thanks.is this 15 words yet? I will return to see you.
It as a very nice experience for me. The service was friendly and low-pressure.
Nice service. Timely and efficient. Was in and out before needing to be at work in the morning so very appreciative of the hustle.
IN & OUT in time stated, all questions answered. LONG drive from Woodburn though, Salem has their place torn up
I am always impressed with the Beav Hyundai service dept. Always a friendly greeting at check in. When I checked in I reminded the gen th lawman about the car wash voucher. He apologized and said they were out as they hadn't received anymire from Kaady. When I picked up the car I kiddingly mentioned to the cashier about being out of the vouchers and the she smiled and said she had some stowed away and gave me one
Which I promptly used when I left. Unfortunately I dont remember the names of the check in guy or the ... Read More DealerRater - Apr 27, 2022
Always timely and pleasant to deal with. Price was high for a standard oil change though.
Hamid is the best car salesman I have ever spoken with! He treated me like an old friend and came in on his day off to ensure I got my vehicle as fast as possible! My only complaint is that this market stinks and the markup sucks, but that's every dealership right now. I love my new car!
Amazing that you were able to facilitate getting our Tucson so quickly. Thank you so much.
Robert Rangel was awesome! He was very patient with us throughout the purchase process. Not your typical salesperson!
Always good service for oil change and multi-point inspection. The only thing that could've been better would be if Biden hadn't skyrocketed the price of oil.
Great people to work with! It was easy to work with them to find a car that fitted my budget. I will definitely recommend this place to anyone
One star deduction for the $5K markup. Everything else was great. Received car a day early. Robert took good care of me throughout the process. Thanks Robert! In and out of finance in 5 minutes.
Beaverton Hyundia is awesome. Told me the service would take around one hour and they were spot on. I also asked them to do an additional check outside of the standard service I was in for and they were happy to look at it and fix the issue. Great work guys, thanks!
Everyone at the dealership was friendly and knowledgeable. Our salesman Brain was helpful and thorough.
Beaverton hyundia is amazing very professional and the employees are very nice and very simple to buy a car. and Hamid was very freindly
Excellent knowledge and professional. My first time and all questions answered. Very helpful. Made very comfortable and confident that I was in good hands
Robert was awesome to deal with. He helped find the perfect fit for us. Thanks so much.
Our experience was great from start to finish. We were given plenty of time, and repeated visits to zero in on the car that best suited our needs, all with no pressure. This was a very positive experience in purchasing a car.
Scott was great service leader. Excellent work everyone is friendly and professional. My car keeps running great. Thank you Beaverton Hyundai
Good staff and service department. Enjoyed working with Scott. Enjoyed drinking my coffee and making phone calls and talking to another guy waiting for his car
I was shocked a the 60 dollar labor fee for a oil change. I do not rember pay this much in the past.
Customer Service is alive and doing great at Beaverton Hyundai. Scott, and the service department had all my service paperwork ready to go when I arrived, there was no unnecessary waiting or delays. My vehicle service was completed in less time then estimated. I was very satisfied with my visit today.
I have had nothing but a positive experience with this dealership, they are very helpful in buying a car and servicing it.
I dealt with three employees at this dealership when I bought my new car; the Salesman, the man who made me an offer on my trade-in, and the person that wrote up the contract and took my payment. The Salesman gave good service, the man that made me an offer on my trade-in was rude and condescending and the Finance person was kind and professional. I really wanted my car buying experience to be a good one but it was not. Respect for the customer should be their number one priority. I don't feel it was. I will NOT ... Read More DealerRater - Feb 8, 2022
The dealership did a great job keeping my appointment on time and explaining the work they were doing during my service appointment. Keep up the great work!
professional service fair price easy scheduling of appointment reasonable waiting time clean facility nice people
Always do their best to get work done efficiently and fully, especially appreciate Andrew's help
My sales person Hamid went the extra mile, literally, by picking me up in his own car after I sold my old car to another dealer. Wish the finance department handled the transfer of my disabled license plates from my old car better. Would have been nice for the dealership to handle the $2500 Oregon rebate for EVs on the spot. Instead I have to file for the $2500 rebate myself.
Very friendly, knowledgeable and straight forward. Appreciate not being pressured to make additional repairs. Good guys!
Online appointment system does not work and this was verified by employees. Also did not appreciate sales department calling to try to get me to by a new vehicle while I'm waiting for current vehicle (only 1 1/2 hears old) to be serviced. In addition the method of advising me that regular service interval is up needs to be synchronized with the online notification system and the mailers sent out since none of them agree.
Regular car maintenance, Was fast and great job. Yes Yes Yes Yes Yes yes yes Ok
Customer Service is excellent. Always letting you know where in the process your car is. Explains everything and gives you options on any needed repairs.
Robert was so nice and helpful ! He helped make the process smooth and fast ! And helped me find the right insurance
I always appreciate the service at Beaverton Hyundai. I have never had a bad experience. That said, this time was exceptional. The service was fast and the person who explained what they had done was excellent. Explained everything quite well, answered my questions and gave suggestions about something that was concerning me. Easy to give 5 stars.
Our salesperson Jeremy was wonderfully helpful and considerate in letting us test drive and learn about the Sante Fe plug in hybrid. With his help we were able to buy one and then actually get it before Christmas. No pressure, just assisting us navigate the decision issues. Thanks Jeremy !!!!!
In and out in about an hour when the quoted time was for 2-3 hours. Awesome!
I have always appreciated the service team here! Everyone is very kind and helpful! My last visit, my car work ran right up to closing. Unfortunately I had a training that I needed to do and asked if I could sit in the parking lot. The Hyundai team did me one better and allowed me to sit in their waiting room, after their closing hour, to complete my 30 min training. On top of the great customer service, I also appreciated the understanding of my questions and detailed car service.
Very friendly and professional. It was a great experience from start to finish. They even cleaned my car! I highly recommend this place!
Always excellent service, keep me informed, welcoming and respectful. Thomas was especially helpful. Thank you!
Friendly and strive to keep you informed on what they are doing and how long it will take
Great service and clear on waiting time and work done on the car. Will come again
My interest was to find a car for my family and the Palisade was with my research a suitable combination of cost, reliability and size. This dealer had a selection of these cars and therefore I decided to make my purchase here. The pricing offered at other dealers was a little more competitive as at the moment all Hyundai dealers I could find were only offering MSRP ++ and I still do not feel like this is justified.
Tom was my service rep was pleasant and gave me great customer service .i had my car in for a recall and it was a great experience.thank you guys
My service experience was quick and complete. When I left they let me know what my next service was to be and the timeframe in which I needed to make the appointment. I’m very satisfied with the service at Beaverton Hyundai.
Prompt and professional service, the drop off and pickup were in the time frame promised
I have had my car serviced by them for over 11 years, since I purchased it, and have been very happy with their service and personalized care. I would recommend it to any Hyundai owner.
Excellent service, stellar professionalism, wait time and good work on car. Thank you! Will see you next time!
Andrew was courteous and helpful in explaining my 15k service as well as the warranty issue that I brought in with it. When I arrived to pick up the vehicle, I was treated kindly by the folks that remained (Andrew had finished his day) and I was happily surprised to find the vehicle washed and vacuumed to boot!
Scott (in Service) is the epitome of customer service! He should be a manager since he knows how to set an example of how to treat people! My issue has been brushed off for 3 years and my issue was finally heard and taken seriously and for someone to actually do something about it. I have been thinking about returning my car and going somewhere else because of the decline of customer service over the years and because of Scott he has put faith back into what customer service is suppose to mean, integrity, honesty, politeness, and what companies used to ... Read More DealerRater - Dec 3, 2021
Went to view a used car, hoping to buy. It was advertised as a Prius C four when it clearly is a one or two. It had a crack in the window that WE had to point out. were they hoping we would not notice? They offered to knock only two hundred bucks off (and have our insurance cover was suggested?) or replace...should have been replaced to being with and two hundred off would NOT cover doing ourselves. While we had a fast response time to schedule a test drive otherwise not very supportive process.